we strive to provide fast and reliable shipping for all our customers. This Shipping and Delivery Policy outlines the details of our shipping methods, delivery times, and related information. By placing an order on our website, you agree to the terms and conditions outlined in this policy.
1. Processing Time:
Once your order is received, it will be processed within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any delays in processing your order.
2. Shipping Methods:
We offer various shipping methods to accommodate your needs:
- Standard Shipping: Estimated delivery time is 9-11 business days.
- Express Shipping: Estimated delivery time is 7-9 business days.
- International Shipping: Estimated delivery time is 11-13 business days, depending on the destination.
3. Shipping Fees:
Shipping fees are calculated based on the destination, weight, and dimensions of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, which will be clearly indicated on our website.
4. Tracking Your Order:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
5. Customs and Import Duties:
For international orders, please note that customs and import duties may be applied upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information on potential charges.
6. Delivery Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or non-delivery due to incorrect or incomplete addresses.
7. Delivery Issues:
If your order does not arrive within the estimated delivery timeframe or if there are any issues with the delivery, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
8. Order Tracking and Support:
If you have any questions or need assistance with tracking your order, please contact our customer support team at [email protected]. We are here to help and will respond to your inquiries as soon as possible.
Please note that unforeseen circumstances such as weather conditions, natural disasters, or other events beyond our control may affect delivery times. We appreciate your understanding in such situations.
