we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your jewelry, we offer a straightforward return and refund policy to ensure your peace of mind. Please review the following guidelines for returning items and requesting refunds.
1. Returns:
- You may return your jewelry within 7 days of receiving your order for a full refund or exchange.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
2. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to request a return authorization.
- Pack the item securely in its original packaging, along with the original receipt or proof of purchase.
- Ship the package to the address provided by our customer support team.
3. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-3 business days.
4. Exchanges:
If you would like to exchange your jewelry for a different size, style, or product, please contact our customer support team to arrange for an exchange. Additional charges may apply depending on the nature of the exchange.
5. Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or if the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Refund Status Inquiries:
If you have not received your refund within the specified timeframe, please contact our customer support team for assistance. Refunds may take some time to process and appear in your account due to varying processing times of financial institutions.
7. Damaged or Defective Items:
In the rare event that your jewelry arrives damaged or defective, please contact us immediately. We will work with you to arrange for a replacement or refund, and we may request photographic evidence of the damage for quality assurance purposes.
8.Contact Us:
If you have any questions about our return and refund policy, or if you need assistance with a return or refund, please reach [email protected] support team.
